Bridging the Gap Between Telephony and Computing

The dynamic and intensifying economic and competitive pressures of today’s business landscape are forcing more small and medium businesses (SMBs) to search for ways to adapt. Epifany recognizes the need for developing companies to be more nimble and agile to stay ahead of the competition. We have aligned ourselves with the needs of today's SMB market by allowing our clients to realize the power of Unified Communications (UC) solutions specifically geared to:

• Respond in real time to changes most growing firms face
• Locate and contact resources quickly
• Streamline business processes
• Enhance productivity
• Promote effective intra and inter-company collaboration
• Provide mobility
• Decrease operational costs

Recognizing the need for convenience, Epifany can combine all your communication platforms into one simple and affordable solution. One component of this solution is the installation of IP telephone networks. IP telephony uses the Internet’s ability to transmit data in packets to exchange voice, fax, and other types of information traditionally carried over the public switched telephone network (PSTN). IP technology provides secure, reliable and scalable communications solutions that can be integrated into an existing Local Area Network (LAN) and Wide Area Network (WAN). They allow for the use and creation of innovative new applications that improve business process efficiency and lower costs.

An IP-enabled infrastructure, allows for the convergence of voice, fax, data and video traffic into a single unified network. Your email, instant messaging, file sharing, faxes, phone calls, voice mail, conference calls, video conferencing and Webcasts can all be supported on one platform, and can be accessed on your desktop, IP office or home phone, your laptop or a cell phone via numerous applications. Leading ERP, CRM and sales management software programs have embraced Unified Communications as well, and have enabled convenience-adding functions such as one-click dialing, call logging and digital call recording. Also, virtual meetings that integrate voice, video and Web conferencing capabilities can be scheduled easily via common calendar software, such as Microsoft Outlook and Lotus Notes.

Cost benefits are instant, as voice over IP (VoIP) softphones give businesses access to all of the aforementioned functions, while avoiding the tolls charged by your ordinary phone service. Productivity benefits and time savings rise, cost savings from on-premise conferencing become apparent, while opportunities lost and frustrated customers decrease. Epifany’s UC solutions are also easy to use and scalable, so our clients can move, add, and change users easily.

These are just a taste of the benefits Epifany’s Unified Communications solutions can bring to your organization. However, migrating your business to an IP-powered UC platform requires careful financial and technical analyses. It also requires planning and design to ensure that your network properly supports the desired application suite with the necessary performance and reliability to run your business operations. Click here to learn about our professional services and how we tailor them to your business requirements.