Leading BPO Provider, SOURCECORP, Is Sold On Epifany

Earlier in its history, SOURCECORP expanded rapidly through acquisition. As a byproduct of this growth, the company began to rely on a decentralized process to procure their telecommunications service providers. As SOURCECORP's rapid growth continued, the inefficiencies of this decentralized environment became a noticeable hindrance. The company lost its ability to leverage its vendors by not deploying formalized procedures within the organization.

SOURCECORP needed a partner with proven methodologies and a successful track record. SOURCECORP retained Epifany, a telecommunications and insourcing company, to conduct a full-scale audit and credit recovery, as well as to create a centralized process for procuring carrier services and for managing the infrastructure.

EPIFANY'S SOLUTION — COMPLETE SOURCE

In a world that demands greater shareholder value and new approaches to everything from the day-to-day operations to long-term strategy, companies need to focus on activities that differentiate their business. Through our unique "insourcing" model - by delivering the management and operations of an entire telecommunications department, Epifany brings bottom-line results to its clients.

Complete Source enabled SOURCECORP to focus valuable resources on its core competencies and leverage our expertise in managing the complexities of the telecommunications environment. We collaborated with SOURCECORP to customize an “insourcing” solution that provided a fresh approach to centralizing control, reducing cost, speeding deployment of critical projects, and maximizing performance of telecommunications assets.

Our highly refined expertise, tools, and methodologies, are the reasonswhy Epifany outperforms “in-house” return on investment and has enabled SOURCECORP to positively impact shareholder value and maximize return on communications. Services include:

Contract compliance, optimization and negotiation
Vendor sourcing and management
Inventory management
Invoice management
Audit and credit recovery
Network technical services
Web-based reporting
Operations and help desk support
Ongoing consultation for strategic initiatives
Structural cabling services
Professional services and project evaluation
CPE and maintenance renewals.

RETURN ON COMMUNICATIONS

“We needed a long term, valued collaborative partnership. One that was an extension of our team and enabled us to regain the control we had over our environment,” said Alex Trusler, SOURCECORP’s Senior Infrastructure Manager. “We were struggling to focus on our core competencies due to the demands of managing our service provider relationships. The pressure of resolving service issues simply monopolized our time and resources.”

Epifany delivered an enterprise “insourcing” solution for SOURCECORP that helped accomplish important business goals and overcome three major challenges:

1. Save Money — Reduce telecom budget, ensure competitive pricing from vendors, and quickly abate billing errors and obtain credits.

2. Save Time — Automate internal administrative tasks, reduce internal staffing hours enabling more focus on higher business priorities.

3. Centralize and Simplify Telecom — Consolidate and track billing, network inventory, and automate management reporting.

Epifany’s expertise helped Alex and his team to focus on their core responsibilities and achieve more important business objectives rather than waste valuable time and resources to deal with numerous service provider issues. Moreover, Epifany has allowed SOURCECORP to contain its costs by effectively managing its carrier relationships as well as decreasing the administrative costs associated with operating its IT Department. Epifany’s thorough processes and ongoing services have enabled SOURCECORP to automate telecom cost management, and transform a formerly manual, time-consuming paper-based process into a tightly managed proactive system. Now that’s return on communications! We provide:

Reduced cost
Negotiated superior contractual terms & conditions
Optimized internal resources
Stabilized network performance
Enabled focus on core competencies

SINGLE POINT OF CONTACT SIMPLIFIES NETWORK MANAGEMENT

Epifany strengthens SOURCECORP’s ability to provide end-to-end performance management of their entire communications environment. SOURCECORP now has a single point of contact for all network and communications issues. “This is much easier than us keeping track of various providers, in-region, out-of-region, in-state, out-of-state, voice, data, IP, etc…,” Alex Trusler said. “Using Epifany as our interface makes life much easier.” SOURCECORP’s business operations have improved considerably since engaging Epifany. “Considering that my network has grown in size, I’m not seeing an increased number of issues.”

Growth, whether in a business or a network, brings a unique set of challenges. The difference between Epifany and SOURCECORP’s former in-house solution is found in a superior approach to managing and running telecommunication environments. Epifany is a telecom specialist.

A RELATIONSHIP FOR THE FUTURE SOURCECORP

SOURCECORP anticipates continued growth. Epifany is uniquely positioned to provide support and management for SOURCECORP’s most ambitious growth scenarios, "Epifany provides us the best return on our telecommunications investment and turned a time consuming, resource intensive, manual process into a competitive advantage for SOURCECORP. Epifany has become a valued strategic partner in growing our business."