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Improving Customer Loyalty

Customer loyalty is about establishing a relationship, which is what happens when businesses listen and engage in “conversations” with their customers. There are real bottom-line impacts here – acquiring a new customer is much more expensive then selling to an existing customer. This brief from AT&T tells you what you need to know about delivering a great customer service experience.
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Application Development

Tailored, Scalable, Responsive

Not only does Epifany have some of the best technology consultants and network experts to serve our small and medium-sized business (SMB) clients, but we also have top-tier programmers with over a decade worth of experience in application customization, integration and development and business process automation. You can rely on us to supply your company with reliable, high-speed Internet access, and to create Websites, custom applications and application integrations.

As a one-stop-technical services shop, we are the ultimate convenience for SMBs. We don’t just review your business to advise you on how to optimize your business processes, but we can also execute our own recommendations by automating your workflows - limiting both your operational and personnel costs. Moreover, untapped efficiencies and management capabilities can be realized as we assess your firm's use of some common commercial CRM, ERP, sales management, accounting (i.e. Quickbooks), database and Web-based applications (i.e. Salesforce.com) to determine whether we can enhance these programs to allow you to gain maximum value from your tech spend. Epifany creates added savings by building in modifications and updating your existing software library to lengthen their operable lifetime.

Integrating various software platforms to allow them to interact and utilize the same data sources can minimize your project execution times, accelerate ROI and be a major profit driver. Additionally, your clients and your customers can all benefit by allowing us to help you integrate stand-alone desktop applications with your Web initiatives to improve your marketing, sales, customer service and supply chain management efforts. If you can’t find a current-market application that meets your functional needs, we can collaborate with you, using our time-tested Lifecycle Process, to develop a unique, affordable, proprietary tool to fulfill your business goals, without sacrificing usability, scalability, reliability and the security of your network.

Our in-house team of developers has strong expertise in:

  • .NET development
  • SQL Server
  • C++
  • VB
  • XML/SOAP
  • JavaScript/HTML
  • ASP
  • Web Services
  • AJAX.

We also have the following Microsoft Certified Professionals on staff:

  • Web Developer (MCPD)
  • Enterprise Applications Developer (MCPD)
  • Solutions Developer (MCSD)
  • Database Administrator (MCDBA)
  • Database Developer (MCITP).

Share with us your programming needs, and let Epifany help you realize the true potential of your business and web applications.