The Business Development Manager (BDM) is responsible for acquiring new accounts and generating sales revenue and gross margin that meet or exceed monthly quotas. The BDM must demonstrate all the behaviors associated with a High Performance Sales Culture, specifically managing a pipeline of opportunities and delivering results against a quota. It is the BDM’s responsibility to drive customer success by acquiring new customers. Customer results are achieved by driving initiatives designed to add business value, dissemination of leading practices, fulfilling a trusted advisor role, education of solution capabilities and engaging fee-based resources as necessary. The BDM should possess strong carrier services and networking technical expertise as well as strong sales expertise. He/she will be responsible for all phases of the sales process from prospecting and qualifying opportunities, generating proposals, creating contracts, establishing win/win terms, and closing deals. He/she will be required to provide timely forecasts and risk analysis to their direct manager. The BDM is supported by an experienced team of engineers (Design, Network, and Support) as well as a Project Manager and will be required to maintain strong working relationships with this team.

Responsibilities:

• Acquire new and profitable customers.
• Meet or exceed monthly revenue and gross margin quotas.
• Build and manage a large pipeline of relevant opportunities.
• Complete understanding of the Epifany solutions.
• Understand customer requirements and assess the risk in completing and renewing existing contracts.
• Answer customer's questions and successfully negotiate issues related to contracts and pricing.
• Serve as a trusted advisor to current and prospective Epifany customers.
• Actively participate in job related training with vendors such as Cisco, AT&T, and Qwest.
• Achieve and maintain the following Cisco certifications; Sales Expert (CSE); IP Communications Express Sales; Lifecycle Services Express and Express Foundation for Account Managers.

Required Skills/Experience:

• Demonstrated track record of success in High Performance Sales Culture consistently exceeding quota.
• We are interested in speaking to candidates that have been working in account management, sales or consulting for at least 2 years, and have developed a proficiency or subject matter expertise in networking technologies.
• Strong presentation skills and credibility with C-level executives.
• Excellent verbal and written communication skills.
• Attention to detail, time management, and deadline oriented.
• Self-motivated, social personality, comfortable in a corporate environment.
• Computer literate, with high level proficiency in the Microsoft Office Suite and Salesforce.com.

This position is responsible for publishing content. As a vibrant, rapidly growing technology company, we want to build our brand, educate our customer base, generate demand, and create a buzz in the press. We are seeking an outgoing, hands-on individual who can operate independently and who can also work effectively in a collaborative team environment. Our internship will provide experience working on and leading a variety of projects including our newsletter, writing success stories and press releases, creating dynamic content for our new website and leveraging new media through blogging, podcasts, and social networking.

This position requires a comfort level with juggling multiple projects, meeting deadlines and working with people across a variety of different areas. This is an ideal opportunity for an undergraduate or MBA student looking to showcase their writing and publishing skills in the real-world.

Join us 8-25 hours per week for the next year. Work hours are flexible and you will work on-site and remotely.

This is a paid internship that will give you valuable professional experience and a rare inside look at a company entering a high growth phase. The team is a lot of fun and will bring you into contact with engaged, interesting people.

Responsibilities:

• Generate relevant and meaningful content for our online newsletter.
• Develop success stories and news releases to build awareness in the marketplace.
• Produce content for our website that humanizes technology and effectively communicates our value proposition to our target audience.
• Create a thought-provoking blog focusing on emerging and advanced technologies that enhances our search marketing and search engine optimization efforts.

Required Skills/Experience:

• One or more years related experience or equivalent combination of education and experience.
• Strong written communication, copywriting, research, and desktop publishing skills.
• Web-savvy, deadline-oriented, technical, independent, creative, and pays attention to details.
• Self-motivated, social personality, comfortable in a corporate environment.

At Epifany, our Design Engineers are responsible for designing solutions that will resolve a customer's business issues, whilst evoking confidence in our products & platform and removing all technical objections in the sales cycle. Our successful Design Engineers have a strong understanding of how our solutions can resolve business issues, possess a consultative sales approach and understand the importance of team work.

Responsibilities:

• You must have a proven track record in the development and delivery of differentiated custom solutions and presentations, including advanced technical concepts, to key decision makers to address their business issues and needs
• You will be expected to deliver, in an effective and timely manner, on design/solutions
• You must orchestrate a technical sales cycle which requires involvement of multiple resources
• You will design winning Epifany solutions enabling client's business initiatives to be realized
• You will be expected to fully understand and clearly articulate the benefits of Epifany to all levels including line of business managers and "C" level executives
• You will be expected to present compelling Epifany carrier services and networking solutions in competitive and complex sales cycles
• You will be expected to proactively support relationships with customers and partners
• You will be required to participate in all appropriate product, sales and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
• You will be expected to display initiative, self motivation and deliver high quality work while at the same time, meeting all deadlines for both internal and external customers
• You are expected to have a minimum of 3 + years in a comparable pre-sales position supporting the sales cycle in carrier services and networking technology applications

Required Skills/Experience:

• Previous experience as a sales engineer for a telecommunications and/or networking company or similar technology
• Proficiency with Cisco technologies
• You will be required to have a broad understanding of telecommunications, networking technologies and service/support
• Achieve and maintain the following Cisco certifications; CCDA; IP Communications Express; Lifecycle Services Express and Express Foundation for Design Engineer

Proficiency in:

• High availability architectures
• Network design
• Cisco routing, switching, security, wireless, and IP telephony environments
• Internet Security
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques
• Superior presentation skills

The Strategic Account Consultant (SAC) is responsible for driving success leading to successful execution and implementation of Epifany solutions for existing customers. The SAC is also responsible for leading deployments, optimizing implementations and integrations to increase revenue, drive new business opportunities, and manage the overall technical aspects to build strong, successful, and long-term partnerships. The SAC must demonstrate all the behaviors associated with a High Performance Sales Culture, specifically managing a pipeline of opportunities and delivering results against a quota. It is the SAC’s responsibility to drive customer success within a defined set of customers. Customer results are achieved by driving initiatives designed to add business value, dissemination of leading practices, fulfilling a trusted advisor role, education of solution capabilities and engaging fee-based resources as necessary. The SAC should possess strong carrier services and networking technical expertise as well as strong sales expertise. He/she will be responsible for all phases of the sales process from creating contracts, establishing win/win terms, and ensuring all solutions are delivered. He/she will be required to provide timely forecasts and risk analysis to their direct manager. He/she will maintain frequent voice and email contact with the assigned customers and will serve as an escalation point for issues that impacts their success. He/she will be required to maintain strong working relationships with other Epifany customer facing personnel in the Sales and Operations teams.

Responsibilities:

• Execution of renewal contracts
• Complete understanding of the Epifany solutions
• Understand customer requirements and assess the risk in completing and renewing existing contracts
• Work with the customers to ensure they are leveraging the solution and achieving success and engaging fee-based resources as necessary
• Answer customer's questions and successfully negotiate issues related to contracts and pricing
• Deriving and disseminating leading practices that help drive customer adoption of Epifany solutions
• Serve as a trusted advisor to strategic Epifany customers
• Strong presentation skills and credibility with C-level executives
• Actively participate in job related training
• Excellent verbal and written communication skills

Required Skills/Experience:

• B.S. or B.A. College Degree
• We are interested in speaking to candidates that have been working in account management, sales or consulting for at least 5 years, and have developed a proficiency or subject matter expertise in networking technologies

The Technical Support Specialist is responsible for ensuring the success of our customers by effectively resolving Tier 1 cases and effectively escalating to our Tier 2/3 group as needed. This role will provide the front line in supporting our clients’ telecommunications, networking and server/pc systems. The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class technical support services.

Responsibilities:

• Responds to customer support requests (phone, email, web) by performing troubleshooting activities, problem diagnosis and problem resolution as described below. All calls will generate a trouble ticket. It is anticipated that the Help Desk personnel will be able to resolve approximately 85% of all level one calls.
• Conduct first level problem determination using documented procedures and available tools. Record problem symptoms and status information promptly into Epifany’s case management system.
• Respond to, research, and resolve incoming questions in a timely manner using remote management tools whenever possible.
• Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority. Escalate problems to Tier 2/3 team members as necessary.
• Log all customer questions and problems and track them through to resolution.
• Ensure problem resolution by initiating and tracking problem assignments to technical resources, vendors, etc., and by keeping the customer updated on the status of problem resolution.
• Manage customers' expectations and experience in a way that results in high customer satisfaction.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Keep up with new technologies in the areas of supported products as well as new products as necessary. Although some training will be provided it is the responsibility of the Help Desk personnel to constantly keep abreast of new technologies.
• Actively participate in job related training.
• Identify product and services up-sell opportunities and describe Epifany solutions to customers in a way that is articulate, accurate, and persuasive.
• Participation in the after hours on-call rotation required. Perform other duties as assigned.

Required Skills/Experience:

• HS or equivalent degree.
• Minimum of 1 year of experience in a Technical Support/Help Desk role.
• Expert troubleshooting and problem solving skills.
• Excellent communication skills with the ability to teach others.
• Ability to acquire and apply new technical knowledge quickly.
• Outstanding account management and customer service skills.
• Ability to manage stressful customer situations successfully; excellent judgment with managing customer expectations.
• Experience with carrier services (Local, Long Distance, IP, MPLS, Frame Relay, ATM, ISDN, etc.), and Cisco networking.

Desired Skills:

• Experience with Solarwinds toolset or other related network management tools.
• Experience with IP Telephony (Cisco IPTX preferred), security, and wireless.